At Sit Snooze, we understand how important your pets are to you, which is why we take every step to ensure your orders are delivered quickly, safely, and reliably. Whether you're ordering food, accessories, or treats, we’re committed to providing a smooth and stress-free shipping experience.

We offer multiple shipping options to suit your needs. Standard shipping typically takes 3 to 7 business days and is charged at ₹49. However, it’s free on orders over ₹499. Shipping charges are automatically calculated at checkout based on your delivery location and the method you choose.

Our delivery service currently covers most locations across India. Same-day and express delivery options are available only in select cities. We process and dispatch all orders within 24 to 48 hours, excluding Sundays and public holidays. Any orders placed after 5 PM will be processed on the next working day. Once your package is shipped, you will receive an SMS or email with a tracking number so you can monitor the status of your delivery.

The products are handled and transported with extra precautions to ensure they arrive in perfect condition and maintain their quality.

We strive to deliver on time, but sometimes delays may occur due to incorrect addresses, courier delays, or unforeseen events such as weather disruptions or public holidays. In such cases, we are not responsible for delays, but our support team will do everything possible to assist you and resolve the issue.

If your package arrives damaged or if you've received an incorrect item, please contact us within 24 hours of delivery. Kindly share photographs of the damaged or incorrect product along with your order number by emailing us at support@sitsnooze.com. We’ll arrange for a free replacement or return as soon as possible.

If you have any questions or concerns about your order, please reach out to our customer support team at support@sitsnooze.com. Our support hours are Monday to Saturday, 10 AM to 7 PM. We’re here to help you and your furry friends get the best experience possible.